Privacy Policy

We may collect the following categories of information:

We collect information through:

1. customer registration;
2. onboarding processes;
3. customer interactions;
4. use of the Platform;
5. security and verification systems.

Fundora processes customer information for purposes including:

1. creating and managing customer accounts;
2. providing Platform services;
3. facilitating investment access;
4. maintaining Virtual Accounts;
5. verifying identity;
6. preventing fraud;
7. complying with legal obligations;
8. improving customer experience.

Fundora applies technical and organizational safeguards designed to protect customer information.

Security measures include:

1. two-factor authentication;
2. biometric authentication controls;
3. encryption technologies;
4. secure data storage;
5. restricted access controls;
6. monitoring and security reviews.

Customer information is encrypted using secure encryption systems, including Tremble Vault technology.

Fundora may share information with:

1. investment partners;
2. payment service providers;
3. verification providers;
4. technology service providers;
5. regulators or government authorities where legally required.

Fundora does not sell customer personal information.

Fundora retains personal information only for as long as necessary to:

1. provide services;
2. satisfy legal obligations;
3. resolve disputes;
4. enforce agreements;
5. maintain security records.

Subject to applicable laws, customers may have rights to:

1. access their personal information;
2. request correction of inaccurate information;
3. request deletion where applicable;
4. object to certain processing;
5. withdraw consent where processing is based on consent.

How to delete your account

Account deletion is available in-app to signed-in users:

1. Open the Fundora app and go to Settings → Delete Account.
2. Review the warning screen, which explains that deletion is permanent, that you will lose access to your wallet, investments and portfolio history, and that you should withdraw your wallet balance and exit your investments first. Tap Continue.
3. We email a 6-digit verification code to the address on your account. Enter the code, type DELETE into the confirmation field, and tap Delete my account. If you do not receive a code, you can request a new one after 30 seconds.

Verifying the code deletes your account immediately — there is no grace period and no way to restore it afterwards. You will be signed out automatically.

Before you delete

Deleting your account does not withdraw your wallet balance or exit your investments for you. Please withdraw any wallet balance and exit your active investments before you delete your account.

What is deleted

Deleting your account removes your profile, personal and KYC information, wallet, and investment and portfolio history, and you lose access to these immediately.

What we retain, and why

We are required to retain certain transaction, KYC and anti-money-laundering records to comply with applicable financial services and AML regulations. These records are retained for [TODO: insert statutory retention period and governing regulation], after which they are deleted or anonymised.

Timing

Deletion of your account and access to it is immediate and irreversible. Regulated records we are required to keep follow the retention period described above.

Can't access the app?

If you cannot access the app, you can request account deletion by emailing [TODO: insert support/privacy email address].

Fundora may use cookies and similar technologies to:

1. improve Platform functionality;
2. analyze usage;
3. enhance security;
4. personalize user experience.

Where customer information is transferred across jurisdictions, Fundora will take reasonable steps to ensure appropriate protection measures are applied.

The Platform is not intended for persons who are legally unable to enter into binding agreements.

Fundora does not knowingly collect information from individuals who do not meet applicable age requirements.

Fundora may update this Privacy Policy periodically.

Changes will be communicated through appropriate channels.

For privacy-related enquiries: